Pulse9: Stay Pilot · For boutique hotel operators
Tools to support more personal boutique hotel stays.
Four current workflows can help operators bring guest questions, stay preferences, feedback, and property work into view—so they can make informed preparations and keep manual follow-up organized.
Talk about your property01 · Guest inquiries
Keep each guest question with its property.
Guests can select a property when they send an inquiry. Authorized operators can review the property’s inbox, reply, resolve an inquiry, or reopen it when follow-up is needed.
An inquiry is a question for the team, not a booking or reservation.
02 · Pre-arrival preferences
Let guests share what would make arrival more comfortable.
Operators can create a survey for a specific property and share its link before arrival. Guests submit their name, email, room preferences, dietary needs, accessibility needs, and optional notes. Operators review the responses and decide what to prepare.
Preferences are guest-submitted context; they do not trigger automatic room or environment changes.
03 · Post-stay feedback
Give guests a simple way to describe their stay.
A property-specific link collects a guest’s self-reported 1–5 rating and optional comment. Operators can review responses and property trends, then create a manual housekeeping or maintenance follow-up when useful.
Feedback is self-reported and is not verified against a booking.
04 · Property operations
Keep housekeeping and maintenance work in a shared queue.
Operators create work items for a property and manage each item’s status, priority, due date, and assigned workspace member. The team can see and update the same manual queue as work moves along.
Work is created and managed by operators; task dispatch is not automated.
A more considered rhythm
Guest context in. Thoughtful follow-up, in your team’s hands.
Guest-submitted preferences and feedback can help operators decide what to prepare and where a personal follow-up may be useful. A shared, manually managed work queue can reduce coordination work by keeping next steps visible. What happens depends on what guests share and what the team chooses to do.
Talk through your property’s workflow.
Use the existing contact form to tell the Pulse9 team what would help your guests and staff.